Google est revamping its customer storage prepares today by including a brand-new $2.99/ month tier for 200 GB of storage and dropping the cost of its 2 TB strategy from $19.99/ month to $9.99/ month (and dropping the $9.99/ month 1 TB strategy). It’s likewise rebranding these storage strategies (however not Google Drive itself) as “ Google One .”
Going forward, you’ll likewise have the ability to share your storage quota with approximately 5 member of the family .
That by itself would be intriguing, offered how simple it is to max out 100 GB with 4K videos and high-res images nowadays, however there is another function here that describes the brand-new brand: totally free one-tap access to Google Experts for assist with any Google customer services and product.
That access to live professionals not some hardly practical AI chatbot features every Google One strategy, consisting of the $1.99/ month 100 GB strategy. In the United States, these specialists will be readily available 24/7 over phone, e-mail and chat. In other nations, this lineup of assistance choices might differ, however the business informs me that its goal is “to supply users with excellent one-tap assistance and continuously enhance it gradually.”
Google currently used 24/7 assistance for paying service users with a G Suite account, however this is the very first time it actively uses live assistance for customers.
It’s worth worrying that the existing totally free quota of 15 GB will stay.
In addition to access to professionals, the business likewise assures to offer customers with other advantages. Google One’s director Larissa Fontaine informed me that those might consist of discount rates on hotels you discover in Google Search, chosen rates for other Google services or credits on Google Play. “We wish to construct those out with time,” she kept in mind.
Brandon Badger, Google’s group item supervisor for Google One, informed me the group took a look at how individuals utilize the storage strategy. Users now have more gadgets, shoot more 4K video and share those files with more relative, who in turn likewise have more gadgets. “We are looking with this strategy to accommodate that,” il a déclaré.
en outre, Fontaine kept in mind that users with paid storage accounts likewise have the tendency to be heavy Google users in basic, so integrating storage and assistance appeared rational.
Sadly, this isn’t really an instant modification. During the next couple of months, Google will update all existing storage strategies to Google One accounts beginning in the United States, with a worldwide rollout after that. Google likewise informs me that it will present a brand-new Android app to assist users handle their strategies (not their files).
While the focus these days’s statement is on storage, it’s difficult not to take a look at this brand-new offering in the context of the extra assistance and other bonus offer functions that Google guarantees. Google One is plainly about more than just a much better storage strategy offering. Plutôt, it seems like the start of a brand-new, more enthusiastic offering that might be broadened to consist of other services gradually. Possibly a single membership to all Google customer services, consisting of Drive, YouTube Red and Play Music (or whatever ends up being of that)? Regardless of its name, Google One is presently just one of numerous membership services the business provides.
Source de l'article: https://techcrunch.com